Privacy Policy

1. Information We Collect

PropConnect serves two kinds of account — landlords and tenants — and the information we hold depends on which you are.

From everyone:

• Account details: name, email address, and account type
• Messages you send through the in-app message center
• Usage and session data, including pages visited and device information

From landlords:

• Property and unit records, including addresses and rent amounts
• Lease agreements and their terms
• Financial transactions, payment records, and property financials
• Documents you upload, such as leases, notices, and inspection reports
• Maintenance requests, tasks, and inspection records

From tenants:

• Rental application details you submit to a landlord
• Lease records associated with your tenancy
• Rent payment history
• Maintenance requests you raise

2. How We Use Your Information

• Provide, maintain, and improve the service
• Connect landlords and tenants who are party to the same property or lease
• Process subscription payments
• Send notifications about applications, leases, payments, and maintenance
• Respond to your questions and provide support
• Detect and prevent fraud and abuse

3. What Landlords and Tenants Can See

PropConnect is a shared workspace. If you apply to a property, the landlord for that property can see your application. If you hold a lease, your landlord can see the lease, your payment history against it, and any maintenance requests you raise. Tenants cannot see a landlord's other properties, other tenants, or portfolio financials.

4. Payments

Subscription payments are processed by Stripe. We do not collect or store your full card number — Stripe handles card data directly under its own privacy policy. We retain a record of which plan you are on and your subscription status.

5. Sharing Your Information

We do not sell your personal information. We share it only:

• With the other party to your property, lease, or application, as described above
• With service providers who run the platform on our behalf, such as our hosting and payment providers
• When required by law, legal process, or to protect someone's safety

6. Data Retention

We keep your information for as long as your account is active. Some records — such as lease and payment history — may be retained longer where a landlord or tenant needs them, or where we are required to keep them by law. You can request deletion at any time (see below).

7. Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to how we use it. To exercise any of these rights:

• Request deletion of your data on the Delete My Data page
• Email us at support@propconnect.app for anything else

8. Security

We use industry-standard measures to protect your information, including encryption in transit and access controls that scope data to the accounts entitled to see it. No system is perfectly secure, and we cannot guarantee absolute security.

9. Children

PropConnect is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page, and for significant changes we will notify you in the app or by email.

11. Contact Us

Questions about this policy? Email support@propconnect.app.